Register for guarantee
For your Everlands tree, you have the opportunity to register to receive a further 10 years guarantee. The guarantee will be processed if the registration form has been filled out within two months of purchasing date and the guarantee conditions are met.
This guarantee is a supplemental 10-year warranty (if the registration is correct). The first two years are covered by the manufacturer’s guarantee. There is no need to register your tree for the manufacturer’s guarantee; if you need to claim on the guarantee within the first two years, please get in touch with the retailer where you purchased the tree.
At Everlands, we aim for top-quality trees and our trees must meet very high standards. Unfortunately, it can sometimes happen that a product is damaged, or a part is missing. If that is the case, please get in touch with the retailer where you purchased the tree. Your retailer will handle your complaint.
If you want to file a complaint directly with us, please fill in the contact form.